10/22/2023 0 Comments We transfer appSlips are unintentional, and often happen to those well-versed in what they’re doing. Unlike mistakes, slips happen when the plan is adequate, but the actions towards it are not executed properly, and hence lead to error. In case of payments gone wrong, we’re mostly talking about slips. All steps were correctly performed, but the intentional choice of transport wasn’t adequate for the time of day. You get ready, order the ride, leave the house, get in the car - and end up at dinner extra late because you haven’t considered rush hour. Mistakes happen when all actions towards a goal are taken correctly, but still lead to errors due to an inadequate plan.įor example, you want to arrive early for dinner so you take a cab to get there faster. Psychology professor James Reason and user-centred design pioneer Don Norman categorise human errors as mistakes and slips, distinguished by differences in intention. To create better products, designers and researchers must observe and ask questions to uncover the underlying reasons for human error.
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